IK “Somnium”
Registration No. 53602024551
Service terms
These terms form a distance contract between IK “Somnium”, represented by Vita Reinfelde (the Service Provider), and the private individual who books and pays for a service on atbalstatelpa.lv (the Client).
1. Service Provider
1.1. IK “Somnium”, registration number 53602024551. Registered and correspondence address: Maldoņi 1, Rundāle parish, Bauska municipality, LV-3921. Email: vita@atbalstatelpa.lv. Phone: +371 29 993 163.
1.2. Bank: Swedbank. Account number (IBAN): LV73HABA0551037049114.
2. Services and prices
- 2.1. Individual supervision — 60 minutes; first session €30, repeat session €50. Support in understanding professional situations, working relationships and professional boundaries.
- 2.2. Global DISC — 90 minutes, €150. A DISC assessment, profile and individual discussion of the results. The Service Provider sends the questionnaire link after payment and before the consultation.
- 2.3. Introductory call for a group or team — 20 minutes, free of charge. The call explores the group’s or team’s situation and needs. The scope, format, location, price, contract and payment arrangements for group work are agreed separately.
2.4. Prices are in euros and include all applicable taxes. The service, time and total amount are shown before payment. Additional services are added only by separate agreement.
2.5. Online payment is intended for private individuals. Further cooperation with organisations is governed by a separate contract.
3. Booking and service delivery
3.1. Individual consultations and introductory calls take place via Google Meet. The Client must have an internet connection, camera, microphone and a private, quiet setting. The location for group meetings is agreed separately.
3.2. Available calendar times are shown in Riga time. Bookings can be made at least 48 hours in advance and up to six weeks ahead.
3.3. To book, the Client selects a service and time and provides their first name, last name and email address; a phone number is optional. Details can be corrected before submission. The Client reads the privacy policy and accepts these terms. Clicking “Book and pay” creates an obligation to pay the amount shown.
3.4. The confirmation email includes the booking details, documents and booking management link. The Google Meet link is sent with the confirmation or no later than two hours before the session; if it has not arrived, the Client must contact the Service Provider. Reminders are sent 24 hours and one hour before the meeting.
4. Payment and conclusion of the contract
4.1. Paid services require full payment in advance. Payments are processed by Klix, AS “Citadele banka”; available payment methods are shown at checkout. The website does not receive full card details or online banking credentials.
4.2. The selected time is held for approximately 30 minutes for payment. The contract takes effect once full payment is confirmed. An unpaid time becomes available again. If a booking conflict occurs during payment, the amount paid is refunded in full.
4.3. An invoice link is included in the confirmation, or an invoice or other supporting accounting document is sent separately by email. Please quote the booking number in correspondence about payments.
5. Cancellation and rescheduling
5.1. At least 24 hours before the session, a booking may be rescheduled to another available time free of charge or cancelled with a full refund. This can be done through the booking management link or by emailing vita@atbalstatelpa.lv; for email requests, the time of receipt applies. There is no limit on rescheduling, provided the deadline is met each time and the new time is available.
5.2. For a session cancelled within the deadline, a full refund is made to the original payment account or card within five working days. This also applies to Global DISC.
5.3. For later cancellations or non-attendance, payment is not refunded and the session is not rescheduled. Arriving late does not extend the session. This policy does not limit the right of withdrawal described in section 6.
5.4. If the Service Provider cancels a session, the Client may agree on another time or receive a full refund within three working days. A free introductory call for an organisation can be cancelled or rescheduled at least 24 hours in advance; in unforeseen circumstances, the Client should contact the Service Provider.
6. Withdrawal from a distance contract
6.1. A consumer may withdraw from the contract without giving a reason within 14 days of entering into it. Notice must be sent to vita@atbalstatelpa.lv or the postal address in section 1. It can also be submitted on the booking management page using “Withdraw from the contract” and “Confirm withdrawal”. The withdrawal form may be used, but is not mandatory.
6.2. The notice must include the first name, last name, booking number or other details identifying the contract, and an email address. Receipt of an online withdrawal is acknowledged by email, including its content, date and time.
6.3. To start the service within the 14-day withdrawal period, the Client makes a separate, express request when booking. The right of withdrawal is lost after full performance only if the Client has requested performance in advance and acknowledged the loss of this right.
6.4. If performance has started at the Client’s request but is not complete, a proportionate, justified fee may be retained only for the part actually provided. Receiving or completing the Global DISC questionnaire does not make the entire amount non-refundable; no fixed questionnaire fee that was not explained in advance will be applied. A booking cancelled within the deadline qualifies for the full refund under section 5.
6.5. Refunds are made without undue delay and no later than 14 days after receipt of the withdrawal, using the original payment method unless otherwise agreed. Withdrawal is registered immediately; the Service Provider will contact the Client separately about the part of the service provided and the refund calculation.
7. Confidentiality
7.1. The content of supervision and consultations is confidential. Audio or video recording of a session is not permitted without the other party’s prior express written consent. Information may be disclosed only in cases provided for by law.
7.2. Supervision and Global DISC consultations are professional development services. They are not medical, psychiatric or psychotherapy services and do not replace medical treatment.
8. Contact and disputes
8.1. Questions and complaints should be sent to vita@atbalstatelpa.lv, quoting the booking number and describing the situation. Disagreements are first addressed through discussion. If no agreement can be reached, the consumer may contact the Consumer Rights Protection Centre, use out-of-court dispute resolution or bring a claim before a court of the Republic of Latvia.
8.2. The version of the terms accepted at the time of booking applies to that booking. Copies of the documents are attached to the confirmation email.
Legal basis: Cabinet Regulation No. 255. Guidance: Consumer Rights Protection Centre — right of withdrawal.